Notes on Different types of customers

Dealing with customer kick backts why do customers complain? Customers complain mainly because of bounteous customer service The product they received is of bad quality not glad because of the staff Delayed flights not trusty service untidy accommodation product they received was not as it was descriptive. Not a not seats on the plane not getting what they want queues why do organizations need to know about(predicate) customer complaints? To aliveness their reputation keep one customer happy expand business keep customers keep business to improve o fix one problem How to deal with customers?Offer a can or a complimentary Item such as a drink. Food item etc. ) or a refund If they direct It further ask If want to speak to the manager Reply a. s. A. P start by apologizing Dont interrupt whilst they are complaining Ask whats misemploy lawsuit to face hiter something else e-mail written communication feed it formal be sympathetic make eye contact get wind suggest the course of action check the customer is happy with the stem and ask them if there is anything else you can do for them. Keep calm keep customer informed at all times Why is It principal(prenominal) to resolve a complaint? O keep the customers happy so you will get customer loyalty so you dont get a bad image/reputation of you or the organization To prevent it from accident again so I OFF quality of service they render how good their products are minimum standard of quality procedures they follow every bit With respect Fairly Friendly Welcomed well With a helpful style NIce Politely Regardless of the customer type all customers stool different needs. A hen party traveling to London for the weekend. Transfers registration Group accommodation rah receptioninformation on local nightlife unalike types of customers Mobility Pre-boarding Disable vex track downs Wider corridors Handrails Ramps Treated with respect and evenly Special seating Bigger facilities Information about excursions su itable for their needs Special cabins/accommodation specifically for the disable Lifts Visually impaired Braille White stick Career Guide dogs Assistance Be sensitive Hearing impaired Hearing concern Hearing loop Lip reader Sign language representative treat loud and clearly Signs Devices to help them in case of an pinch el calling people, phone ringing, fire alarm going off Cultures/Countries Health documents Leaflets in their language Maps in their language Treat them equally and with respect Helpful staff Injection Visas/Passports Currency exchange redress Translator Elderly/Confused Treated with respect Show empathy Speak slowly and clearly Make sure they understand the information they were disoriented about Communication methods best suited to the customers needs. Hearing Written, Face to face (For lip readers) Visual Telephone, Verbally Elderly Face to face, verbally Different language Written diagrams